It seems like only yesterday that we released our software developed specifically for gift shops. Already we are into the next generation of this software, working with suppliers and gift shop owners on facilities which serve unique needs.
The gift shop marketplace is especially interesting to us because learnings we are gaining from our gift shop customers are delivering benefits to our newsagent customers – such is the commonality between the two marketplaces. This synergy extends our product and the training we can provide in each of the marketplaces.
One consequence of our work is better data management (driven by suppliers) for newsagent customers in the gift space another is an active role in developing standards which will facilitate benchmarking.