We were thrilled to host representatives of three businesses new to our software today for a free follow-up training session.
We have found that getting new users together to talk about common questions and challenges can be rewarding. We facilitate the two to three hour meetings with one of our support experts, usually someone who have used the software in business. We also learn about areas in the software where changes may help new users.
With so many new users who have switched from other software, we are scheduling more of these sessions. The benefit for us is reduced reliance on the help desk while the benefit for our users is greater confidence in the software.
When I introduced this free training two years ago I expected others in our marketplaces to follow. That they haven’t (to my knowledge) is a surprise.