Paul Stamp joined our Help Desk in February of this year. We liked Paul out of a pool of applicants because he had several years part-time experience in a newsagency using our software as well as an IT degree from Swinburne University.
In his ten months with us, Paul has become a key contributor to our help desk team, handling anything from twenty to fifty calls a day. This is tough work because you go from call to call, each one different and each one requiring undivided attention and each one requiring good knowledge of our Retailer software.
Paul is now playing a broader role in user meetings, taking Help Desk skills to our users around the country and bringing feedback to the team from users – he is part of the team delivering the next series of meetings starting later this week.