The Australian Newsagents’ Federation invited newsagents using a computer system to respond how they rate the customer service experience. 91 responded. The ANF has published the results at their website including verbatim all comments registered by newsagents. The comments make for interesting reading as do the ratings.

I am thrilled to that out of five possible service levels, 67% of Tower newsagents gave us the highest rating, 15% rated us at the next highest level and 12.5% at the third highest level (acceptable). Our challenge is to improve our service so that in the next survey we rate even better.

As the biggest software supplier to newsagents – we’re twice the size of our nearest competitor – a survey like this shines a brighter light on us than our competitors because of our size.

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