Kudos to Avis in Hobart for excellent customer service this week. Long after returning my rental car one of my party realised they had left a small koala behind. A call to the Avis revealed they had found the koala and were arranging for it to be shipped to Melbourne. That’s excellent customer service!

Every time I experience exceptional customer service it is a reminder to look at the customer service experience we provide. I want to provide stories – like mine about Avis – for my customers.