We rested our Saturday help desk for two weeks over Christmas / New Year. It was back in full swing this past weekend. Even though we have only offered the service for a few months – in addition to our usual after hours mobile phone service – the Saturday Help Desk has quickly become an important service to our customers. Not only are they able to access a full service Help desk Saturday but the people in the office on the day also get to complete important desk work such as researching problems using backups and other tasks which take more time.
The two weekends off reinforced the value of this service. I’m glad we started it.