One of our employees injured himself and was not able to fly. When we called Jetstar to advise them and try and make alternative arrangements they refused to help. It seems that even though the reason for not flying was genuine, they had no compassion for our situation. This is despite our spending of $200,000 a year on air travel.
What made this worse was the appalling English of the Jetstar representative. We suspect they were not located in
This appalling customer service from Jetstar ensures that we will only use them when we have no other choice.
For the record, Virgin and Qantas have allowed us to make changes in circumstances such as those we presented to Jetstar.