It’s always exciting bedding a major software update in and this past week has been no exception.  While the update itself is travelling well, always when you engage users in installing updated software you encounter challenges from CD drives not working through to incompatibilities with other software installed.

So far, this update being very well received.  the additional resources we have in place to deal with extra call traffic if not being used.  We’re happy about that.

We’re making life easier by hosting briefing sessions online for people who want to be stepped through the changes.