We were contacted by the manager of a newsagency using our software wanting to access data protected by the highest level password in their system.  While we had known the manager for some time and knew the owner was overseas, we refused the request.  Our policy is that we will not release highest level security passwords without written permission from an owner of the business.  As it turns out, adhering to our policy was a wise move.  The manager has left the business on bad terms.