Matt Gale joined our Melbourne based Help Desk team today, filling a new position we created. Following his induction, Matt will spend at least two weeks behind the scenes, working in one of our newsagencies and undertaking intensive training in our software. He will then be slowly eased into the Help desk role.
Introducing any new team member into a customer service role is something we take seriously and slowly. We ensure that they are up to the task of handling calls solo before we release them to do that. So, it will be a while before you get to speak with Matt on the phone.