We have been helping a user of our software who recently upgraded his hardware with gear he purchased from Dell.  He has had some hardware specific issues with two of the computers early in the morning when opening the business at 4:30am.  His experience trying to get knowledgeable help at 4:30am is a reminder that saving a few dollars when you purchase could be false savings if you end up paying extra for basic service others include in the price of their hardware.

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