Bernard Zimmermann, a Director of POS Solutions, responded at his company’s blog today in response to my post yesterday. Bernard makes a series of false claims in an effort to defelct attention from the failure of his company to provide stable software.
Bernard says they discovered the problem with their software on Wednesday afternoon. They actually knew Wednesday morning when users of theirs called their help desk only to be fobbed off.
Bernard says he asked me to help. He did not ask me to help. He wanted confidential customer information which was unecessary to him fixing the bug in his software.
He makes out that this problem was to do with our software working with theirs. This is completely misleading. Our software does not interface with their.
At the heart of this is the decision by POS to deliver an update with changes which had not been tested by them or the software from TAFMO with which they interface. In their rush to send an untested update they released software which caused the problem. The bug is to do with the POS TAFMO integration, not eziPass as Zimmermann claims.
Bernard goes on to share his views on our eziPass software. If it is unstable as he makes out why would close to 1,000 newsagents have been using it bug free and happily for most of this year.
I note that POS fixed the bug in their software. We have not changed eziPass.