While many other businesses are scaling back in the run down to Christmas, Tower Systems is has a full team on deck this week in the three days leading to Christmas.  We have many new users who have installed over the last few weeks and we need to help them settle into their new software.  In addition to the full strength support team, we are engaged in outbound calls to these new users to ensure that every question, even those they consider too trivial to call about, are resolved.  We have found our outbound call program to unlock good opportunities to help our users.