From February 1, 2009, some of the support content on our website will only be accessible to our customers who have a current software update and support agreement with us. We first announced our plans to take this action this mid way through 2008 last year when we launched our new website. We delayed the move while we developed further content and loaded it to the website.
We are taking this step to restrict access to this valuable content now because more content is version specific and could be misused if older software is in use and because we have found a competitor using our content to guide their business. While we cannot stop the competitor, we can slow them down.
We are about to write to all of our customers with software update and support coverage, advising them of their login and password details.
By moving valuable content behind a login, we are respecting those who parter with us by taking out a software update and support agreement and thereby helping to fund software enhancements and associated advice to support the use of these enhancements.
We will continue to add value to the support relationship as wellas remain true to our commitment that support fees will not increase in 2009. Indeed, we anticipate that our users will pay less this year than last.