We are running online training this week for suppliers who interact with our software as through store visits and other contacts with our customers. We have found that by training suppliers and their representatives they are able to develop more mutually beneficial relationships with retailers using our software.
It may sound twee but this really is a win win. Our customers win because suppliers are able to deal with them in a way which suits our software and thereby saves time. The suppliers benefit because business decisions are based on data the retailers control and not just supplier data.
Using our WebEx online training facilities we are able to deliver the training to supplier representatives spread across the country with little disruption to their schedules and for no travel cost. The WebEx facilities have been getting a real workover this year – they are a great company and their facilities are excellent for a business like us.