Like any smart software company we rely on ou users to let us know if we make a mistake. The update we released online last week contained a bug which was not revealed in our testing. Once we received the report of the bug, we followed standard procedure and tested in house. The bug was real and the solution found. A revised update was loaded at our website a few hours later, yesterday. Thankfully, the bug affected only 15% of our customer base.
Software development can be an inexact process thanks to the complexity of industry specific solutions. While we wish bugs would never exist in software we release, they will. Our response yesterday demonstrates our commitment to resolution and transparency of the process.