We have a program of assistance for users who have an old version of our software and want to catch up to the latest version. This includes training assistance as well as consideration on the cost of catching up. We manage this process outside our usual help desk service given that we could be working with a version of software that is some years old. Our goal is to make the process easy and data safe.
Since software support is not mandatory with Tower Systems, some of our users do allow the coverage to lapse. Rather than leaving these businesses behind, our catch-up service makes getting current again achievable.
Our policy of not forcing our customers to pay a support fee to keep the software working helps us win more customers.