This is the message which appeared on the computer screen of a newsagent when his software support fell due. What was once an optional fee was now mandatory for this business owner. We do not use tactics like this to force our users to may a support or “licence” fee. Our Tower Systems software for newsagents continues to work regardless of whether you pay for support.
By forcing users to pay a support fee to access the software suggests that users will not find value in the support service.