For years, our software has had the facility to send a text message to the business owner with sales (at the department level) and other numbers for the day including total sales value of the cash balance. We had forgotten the value of this until a prospect yesterday was shocked that our software provided this as part of its regular facilities. He is away from his business most of the time and liked that he could get this alert as well as alerts relating to discounting and other business activity triggers he could set to suit his needs.
What surprised us yesterday was that the prospect saw this facility as separating us from another software package he was considering. His positive reaction made us wonder what other facilities in our software we have taken for granted in our sales presentations.
We have good tools for businesses which operate with the owner off-site for most of the time and we are reacquainting our sales and support team with these.