We had an opportunity to bring on another electronic product for newsagents recently. We decided against this as it did not meet key criteria (return and newsagent relevance) we have set for new products. We established this criteria once we started receiving approaches from suppliers keen to be part of our 1,000 strong retailer network.
We take our role in representing our customers seriously. We have to make tough calls but feel well equipped because of our years serving newsagents.
While some products we say no to will find other avenues to newsagent counters, we will stand by our criteria to protect our brand and the businesses of our customers.