The June 30 Help Desk rush is on today

Despite our best efforts, today is bound to be a crazy day at the office.  Over the last three weeks we have mailed and emailed advice to our user community on handling the end of the financial year.  While many of our retailers will have followed this advice and properly prepared, enough will have not and seek urgent advice in the final hours of the financial year.  We are as prepared as we can be for this one day of the year.

The Help Desk call traffic will be busier than usual for June 30 because of the Oz Lotto jackpot – this, in itself, is driving extra traffic as our users put through more transactions than ever in processing the largest lottery jackpot in the history of our country.

Category: Customer Service

2 Responses to The June 30 Help Desk rush is on today

  1. B

    Could there possibly be an inclusion of help files on the topic? I.e. Where to find reports required, how to use them. The Support team is great but for those of us who don’t have time to sit and wait on the phone or sit and wait for a return email it would be useful to have some useful support files (i.e. help files)

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