We have minimum face to face training requirements. We will not agree to installing our software in a business with anything less than our minimum training. This ensures that everyone using our software is thoroughly trained and able to use our software to get from it what we know is possible.
Our stance on training has cost us a couple of sales in recent months where prospects wanted to reduce training time in return for a reduced price. We know from experience that this is false economy.
We are better off sticking to ourposition on training as we know that this produces better software users for the long term.