Thanks to smart phone technology users calling our help desk for assistance could find themselves connected with one of our experts in Melbourne, Sydney or Brisbane. People in each of these offices are connected as if in the same location. This allows us to bring additional resources into the help desk function as call traffic demands.
While we swing calls across three cities, you’ll never find us process calls outside Australia. We will leave the Mumbai call centres to the banks and others who relentlessly chase cost reductions.