With every newsagent we migrate from the POS Solutions newsagent software to Tower Systems newsagent software we learn more about how to make the transition easier. How we handle this process for the many switching is generating good word of mouth and encouraging more newsagents to join the Tower newsagent community.
We are grateful to the former POS users who act as reference sites for newsagents looking at both companies. The growth of this newsagent community is helping to improve the services we offer and thereby help us grow even further.
While we do take an interest in the churn rate of POS Solutions – given the new customers it provides, we continue to monitor our own to ensure that we provide the software service necessary to keep existing Tower Newsagents happy.