We are making adjustments to our Help Desk processes to further improve the quality and timeliness of the advice we provide. Our approach to our help desk is one of constant improvement. What we do today is different to what we were doing a year ago. With each software update and each supplier initiative, the needs of our users evolve. Hence the need for us to continually adjust our approach.
We know that we are only as good as our last support call so it is essential that we take time out to ensure that every last support call is as good and useful as possible.
While we will make mistakes from time to time, this latest focus is designed to minimize these.