There has been considerable mis information published in recent days about the new XChangeIT Link platform. Some newsagents and commentators are claiming that testing was inadequate and the trial site group too limited.
The truth is that the trial group was considerable. The participants were decided by XChangeIT based on lists put forward by the software companies. Smart software companies put forward lists which presented a variety of test sites. While not all recommendations were acted upon, I’d suggest that some of those complaining should look at their software providor and review their trial site recommendation list.
What frustrates me the most some of the recent comments is that they claim XChangeIT Link is to blame for the EDI file problems experienced by newsagents late in August. I laugh when I read what former engineers say as they beat their chests. They are wrong. These problems, around two months after the new XChangeIT link trials started, were not discovered in the testing despite exhaustive testing in a wide range of situations. They were problems which could not have been foreseen in the trials.
My biggest concern about the XChangeIT Link roll out has been around customer service from the XChangeIT Help Desk. I am pleased with the way this is being addressed and am confident that, like other challenges along the way, a resolution will be found.
Rather than bitching about the trials, those on the sidelines might ask how they can help get more newsagents off the dead DOS technology and onto something current.