Legal threats from a competitor

I was surprised to hear that a competitior who has lost business to us has called at least one of their lost customers recently and threatened legal action for no justification.  This is an unfortunate turn of events.  If the software company had paid this much attention to the business when they were a customer they may not have lost them.

A nasty phone call with heavy-handed legal threats is not the way to build good word of mouth.

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