We have been working with XChangeIT on the preparations for an update to be released next week. This update will address several issues which have caused the EDI file challenges for newsagents. We are grateful to have had an opportunity to provide feedback to XChangeIT on the advice they will send to newsagents on the update process.
We appreciate when suppliers give us a heads up on changes they plan and seek out our feedback on their communication. Since we will get calls as a result of their actions, we can influence the language and detail of their material to resuce stress for our customers and help deliver better outcomes for all.