We have a small warehouse in the same street as our Head Office where we store stock. Earlier this week we spotted a rat running aross the floor. Given the OH&S risks we immediately engaged a company to clean the warehouse of unecessary junk and another company to lay traps and take other action to rat-proof the space.
In each case the service we received was immediate and excellent. Our warehouse space has been secured and the rat problem addressed.
While I am not happy that a rat got into the warehouse, I am pleased with the speed with which it was addressed and that we were able to organise what we needed online. Their service is a reminder of the importance of fast and professional customer service when you have a critical need.