We have noticed a slowdown in Help Desk call traffic as Christmas approaches. the slowdown is faster this year than previous years. Feedback from our customer survey indicates that this is likely due to better resources for our customers online – advice sheets, training videos and online training – plus more people taking time away from their business this year than last year. Already we are receiving less than half the calls we usually receive each day.
We are taking the opportunity to catch up on lower priority work.