A few years ago we created an advice sheet on common computer problems knowing that at least a third of all calls to our help desk would be addressed by this simple to follow sheet. This advice is as useful today as it was when we first developed it. We encourage our customers to print the sheet and stick it on the wall for all employees to see and follow. Fixing a simple problem without needing to call for support helps the retail business and lets us focus on issues which do need our expertise.
We offer more than 150 up to date professional advice sheets as part of our point of sale software documentation package.