While most software companies (and other businesses for that matter) will operate with a skeleton staff between Christmas and New Year, we are close to full capacity.
We’re busy working on several initiatives for 2010 – but more on that later. Our key focus over the next three days is to deliver our excellent customer service. This includes a program of outbound calls to help frequent callers with training and other services to help them be more self sufficient.
It is always interesting coming back into the office after a few days away. Thankfully, there are no major issues confronting us so our plans for the next three days can flow as set.