Tower Systems charges the same amount for software support to all users. There are no mates rates where customers pay less to say good things about us. We want our customers to say good things about us because they believed it and not because they are paid to.
We mention this today because we have seen two situations this week where two nearby newsagents had paid different support fees to their software supplier. One paid $3,300 and the other $1,400 – for exactly the same software (same moduled, same number of terminals) and to receive exactly the same services. The one paying less is used as a reference site for the software company.
Here at Tower Systems we are happy for any customer to be a reference site. Our support fees are the same for customers running the same software.