This week has been busy for our Point of Sale sofwtare help desk with plenty of calls, new users to settle in, new suppliers to guide and the usual mix of supplier changes – all of which drive help desk calls.
To help us clear the backlog of low priority work we have doubled our usual Saturday help desk team in the office. This team operates in addition to our usual after hours mobile phone based team.
It is investments such as this in additional support capacity which gives Tower Systems its respected reputation as providing excellent customer service. It’s what gets people switching from other systems to ours.