Network Services changed its approach to sending electronic invoices to newsagents. Something has gone wrong with files for today’s magazines. Many newsagents are opening their businesses this Monday morning without the files necessary for trading.
We have been in communication with senior people from Network Services over the weekend and advised them of the problems with today’s files as well as with the change in their approach to file distribution more generally.
While this work falls outside our area of software support, we are happy to robustly represent the interests of the 1,700 storng Tower Newsagent community.
Update (9:45am): Just in from Network Services:
We’ve identified that a few issues where agents haven’t received files for on-sale today, unfortunately it doesn’t affect just one state the issue is widespread.
We are in the process of actioning complete resend of all files from the old file creation process, this process has already been kicked off and should start sending files within the next 1hr.
On behalf of all apologies for the errors over the weekend. I will contact you with any key updates.