Despite wide circulation of End of Financial Year advice sheets, support tips and our stocktake training video, it was the small number of customers who did not engage with this advance assistance who soaked up the majority of Help Desk capacity Monday through Wednesday this week.

Even though more of our customers are engaging with the added value resources in advance, there are more we need to bring to the table to help their efficient use of our technology.  One way we do this is reminding people who call about any advice sheet which is 100% relevant to their question.

The more our customers use advice sheets and other resources the better we are able to keep their support costs low.

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