Retailers are responding to tough times by extracting more value from their Point of Sale software.
Gone are the days when a Point of Sale system is seen as a cash register replacement, basic in function and service. In today’s marketplace, smart retailers are extracting every ounce of value they can from their POS software investment.
While many software companies sell similar software, the majority do not provide the level of assistance and advice necessary for retailers to unlock value from the software beyond basic cash register replacement.
It takes real commitment from a software company to unlock the level of value necessary in today’s tough retail environment.
Software companies which act as software companies will rarely help retailers extract full value from their software.
Tower Systems is committed to helping retailers achieve tangible benefits from full use of its software every day. This is reflected in the broad range of assistance provided through our Help Desk. More than half all calls relate to business matters and not the software itself.
Thanks to broad retail expertise, we can go beyond the usual technical support call. We provide business implementation advice along with business management advice.
Our assistance can also include analysing business reports and showing a retailer the business decisions available to them based on the data in the reports. This is where real value is unlocked from our retail management software and the Tower Advantage TM relationship.
Imagine how a retailer feels when we identify $15,000 worth of stock which ought to be quit because it is not paying even for the floor space it occupies? Or when we show how to easily lure customers back into the business with little or no cost. Retailers love having access to this information and the decisions they can make.
We delight in engaging in business discussions which enable us to use the software to show the opportunities for our retail partners.
Tower Systems is more than a software company offering a technical solution. We are a business building company which uses software as one means through which we help independent retailers grow.