It is 7:30 on a Saturday and our office based Help Desk is up and running. This is in addition to our comprehensive after hours support coverage.
We pioneered office based Saturday support years ago and have won good business as a result.
It is easy to talk about customer service and another thing entirely to deliver it. This is why we are transparent about our online training sessions, face to face user meetings, business management workshops, customer requested changes, new user training, free user documentation, theft check service and other services we provide as part of out Tower Advantage TM customer service offer.
We deliver what we promise and what we write about here.