We have offered an office-based Saturday Help Desk supporting our Point of Sale software, in addition to our 24/7 after hours service, for several years now. We were the first to offer such a service in our marketplaces. That we continue the service today is a demonstration of our commitment to customer service.
Yesterday is a good example of the value of the service.
- We had customers call who had free time on Saturday to work on questions they did not have time to get to during the week.
- We had customers call with queries which could not easily be answered by someone not in front of a computer with access to better diagnostic tools.
- We also had opportunity to research non-urgent queries and resolve these.
Saturday support is especially popular around the end of each month when our customers are running their onw customer accounts.
Our view is that to be serious about supporting retailers, offering an office-based Saturday support service is essential. For us here at Tower Systems, it is a point of difference which we know our customers appreciate.
Our Saturday Help Desk operates from 7:30am to 3pm.