While many businesses have been slowing down this week, we have been operating at full steam, ensuring that our retail business customers have their questions and support queries attended to quickly with as little disruption to business as possible.
Today is the first day in December that our installation teams have not been on site working with new customers. Yes, even up to last night we were busy installing new systems!
Our plan for today is follow the flow of call traffic. Based on past years we will usually see support calls stop by lunchtime. We will let our customers know by email when we switch from the office based help desk to our after-hours network of phones.
While there has been plenty of doom and gloom in the press and other places about Christmas and retail, our experience this year is very positive … plenty of good reports of strong sales, growth over last year for many and good use of our technology driving good business outcomes.