Our Help Desk reopened this morning at full strength where we will remain until New Years Eve. Following a slow start early in the morning, call traffic has been high through the morning. This is in part due to so many suppliers to our customers being closed … we’re taking calls which the suppliers should be receiving.
We take out customer service role seriously and have configured our Help Desk to ensure that we show this. It is a pity that suppliers did not take the same approach.