When the wind is in their sales, nothing can get in the way of Gerry Harvey and his rich retailer mates. The moment there is a spoiler, they complain and call on the government to help.
Their current shrill campaign calling for the government to act is ill conceived and mis-communicated.
Yes, GST should apply to all items purchased in Australia regardless of whether they are supplied from an offshore warehouse or not.
Where the Gerry Harvey led campaign falls down is that Australians have no appetite for a rich head of a retail group which delivers poor customer service telling the Australian Government that they should be protected.
It is no wonder that there has been a shopper backlash against the campaign. The common thread of shopper complaints is that customer service sucks in Harvey Norman and other major retail outlets.
This is where small business excels. Small business retailers are more likely to offer friendlier and more knowledgeable customer service. Small business retailers generally live locally and hire local employees. They are better connected to the community.
A small business led campaign educating shoppers about the growing cost to their business of the free GST kick to overseas retailers would have a better chance of gaining grass-roots support and thereby engaging government in finding a solution.
The more Gerry Harvey and his rich mates are on TV complaining the more my small business retail friends can remind their customers of the difference between rich, big and bloated retailers and customer centric small business retailers.