Every week our Help Desk team spends time fixing problems introduced by a local computer technician making changes without regard for how a computer system is setup when they arrive.
Invariably, as we found late two nights ago, we have to fix their mistakes when they are not answering their phone.
We have publicly accessible configuration advice which we freely share with any technician working on any one of the 2,500 Point of Sale systems we have running in retail businesses. Our customers are aware of this advice.
It frustrates us when basic advice is not followed and the customer’s system compromised to a point where it does not work with external suppliers. Each time this happens is another example of the value of why our published and regularly updated configuration advice.
While many local technicians take care and leave systems configured as they find them, there are some who cost our company and our customers countless hours fixing avoidable problems.