We are back to full strength today after an extra long Easter break. While our after hours numbers have been providing support access for urgent issues, today is our first day back with full Help Desk coverage.
While some of us are here already preparing for the day, our Help Desk opens shortly, at 7am. This will run through to 6pm when our after-hours numbers kick in. We have ensured that the Help Desk is resourced to cope with the usual post-holiday surge in call traffic.
As we covered here last week, we have a structured software support escalation process to ensure that our customers are able to have their concerns dealt with at the most appropriate level in the company.