While there is plenty to love about serving small businesses, of aspect we do not like is that some customers leave things to the last minute. We will see this today with a rush of queries for handling the end of the financial year.
We have emailed and mailed customers about this for two months. We have hosted free online training workshops and published advice sheets. We have training videos too.
While plenty of our customers have embraced the opportunity of our training and appropriately prepared, some will soak up time today in a panic to complete stock takes and the like so that they have accurate EOFY data.
While we will cheerfully provide assistance, we can’t help but wonder about the time it would have for the entire Tower user community if everyone was prepared, in advance.
It’s all hands on deck here for today, the last day of 2010/11 … a terrific year for us.