For more than six months we have been looking at replacement CRM (Customer Relationship Management) software for our business. We have trialled two solutions and looked at plenty of others.
This is an important project as the resulting solution will replace the Sage application which is at the heard of all customer contact with our company.
We have a small team tasked with considering possible solutions from a range of criteria. Our commitment back to the business is that we will not compromise of factors which we know to be crucial to our business needs. We want a solution which helps us even further improve the customer experience.
There is no time deadline on this project as we want to ensure that we make the right decision for our customers and for our business.