We are engaged in a process of checking the quality of service provided by our help desk. We do this each year in different ways.
This year we are making outbound calls to a random selection of customers to gauge their feedback on recent contact with our help desk.
In the calls we focus on what our customers think about help desk contact because we know that we are only as good as our last customer contact.
We appreciate the feedback being shared by our customers in the brief survey calls.