With sales increasing and retail businesses changing hands, we have created a new role within Tower Systems to better manage the transition for new customers from just having our software installed to it being well settled and appreciated in the business.
This new role is being created by Simon Frost, someone with years of experience, in retail and on our Help Desk, with our software working for our company, who will take ownership of guiding customers and their employees in establishing their relationship with our company and software immediately following installation.
This is the first such structured post installation role in a software company in our marketplaces. Sales growth brought the opportunity for this role to our attention.
We are pleased to be able to make an investment in this expansion and another investment in delivering an exceptional customer service experience.
We feel that it is important to publish names when we make such changes as it demonstrates transparency. Anyone can announce anything but with a name you can check for yourself and discover that it is true. This is another customer service focused move by Tower Systems.