Last week we introduced more stringent security around the Tower Systems website and, in particular, user access. The changes were quite disruptive in that we had to reset all user passwords. Despite emails and a fax being sent to all customers, the change led to an extraordinary spike in help desk calls. Our team did an excellent job getting through these.
The result is a more secure website for us and for our customers. In today’s world of rampant hacking, attention to security is vitally important.
We appreciate the consideration of our customers thorough the implementation of these changes.