The POS Software Blog

The POS Software Blog

News from Tower Systems about locally made POS software for specialty local retailers.

Structured Process Works for Expanding the Help Desk Team

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We have added two people to our Help Desk over the last couple of months.  Customer feedback on call quality and completeness indicates that the slow and comprehensive induction and training process we follow pays off.

While both had good technical skills, they had not worked in our specific marketplaces.  This is where taking time with training is essential.

Both Jeremy and Randolph are welcome additions to our customer service team.

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By Mark
The POS Software Blog

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